1. General Terms

By accessing and using this website, you agree to comply with and be bound by the terms and conditions of Lumeon. These terms apply to all visitors, users, and customers who interact with our website or services. If you do not agree with any part of these terms, please refrain from using our website.

2. Products and Services

Lumeon provides custom mascot design and related products and services. All product descriptions, images, and specifications are for reference purposes only. We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.

3. Orders and Payments

All orders are subject to confirmation and availability. Once an order is placed, details will be reviewed and confirmed before production begins. Payment terms may vary depending on the project and will be agreed upon in advance. Orders will only proceed after payment requirements are fulfilled.

4. Customization and Design

For custom projects, customers are responsible for providing accurate requirements, references, and necessary information. Lumeon will provide design drafts for approval before production. Once a design is approved, further changes may not be possible or may require additional charges.

5. Production and Delivery

Production timelines depend on the complexity and quantity of each order. Estimated delivery times are provided for reference only and may be affected by production schedules, logistics conditions, or external factors. Lumeon is not responsible for delays caused by shipping carriers or customs clearance.

6. Returns and Refunds

Due to the customized nature of our products, returns and refunds are generally not accepted unless there is a confirmed quality issue. If you receive a defective or incorrect product, please contact us promptly so we can review the situation and provide an appropriate solution.

7. Intellectual Property

All content, designs, and materials provided by Lumeon remain the intellectual property of Lumeon unless otherwise agreed. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

Lumeon shall not be liable for any indirect or consequential damages arising from the use of our products or services. Our liability is limited to the value of the purchased product or service.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page and take effect immediately. Continued use of the website indicates acceptance of the updated terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact Lumeon through the contact information provided on our website. We are committed to providing clear communication and reliable customer support.